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Customer Support
We are there for you

Training

JIPCO Parts sales team is specialized and well trained for the latest advances in Parts design and materials – for Mercedes-Benz Genuine Parts. As for our renown business partners, we can offer different modules of Mercedes-Benz Genuine Parts Training to your field salesmen, counter salesmen and other associated staff. We also have an
inhouse team of technical trainers who offer different modules or electrical, mechanical & maintenance trainings to technicians.

Delivery

JIPCO has  proudly established a nationwide coverage & delivery network. Our logistics centers in Central, Eastern, Western & Southern regions have the capacity to increase availability of parts and deliver to customers at doorstep, without delay. It goes without saying our doorstep delivery service is free of charge.

Ask for a visit / expert advice

“We are there for you”  – We not only claim this but also practice this every day. Contact our field sales team or reach us at +966 56 930 0552 to connect to our customer care representatives. Our team will arrange a visit to your location to understand how we can support you with Mercedes-Benz Genuine Parts, technical or TCO related consultation or any other solution to optimize your business.

Warranty

Unlike non-genuine parts in the market, Mercedes-Benz genuine parts provide a worldwide valid warranty service and one-year unlimited mileage warranty on the part itself and when it is fitted at one of our workshops across the Kingdom

Consignment Stock - Pay on Demand

Based on your Mercedes-Benz Genuine Parts requirement, we can provide Parts Consignment Stock. With our consignment stock option, you can avoid lag times between using stock and new orders arriving. This gives you the access to a wider range of inventory and you only pay for what is used. This also gives you the chance to benefit by receiving discounts on selected Genuine and Remanufactured parts, as well as major aggregates. Why should you invest into stock, when you can conveniently pay simply on demand?

Contact our Team

Central Region

Ahad Bassam
Fleet Channel Sales Support

Sarah Almatrafi
Reseller Channel Sales Support

Western & Southern Region

Rotana Ajaj
Fleet Channel Sales Support

Al-Jawhara Abdulmohsen
Reseller Channel Sales Support

Eastern Region

Haifa ALotaibi
Fleet Channel Sales Support

Alaa Basarwan
Reseller Channel Sales Support

Contact our Parts team

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